At 316 (Threesixteen) we are extremely grateful for all the support we receive through prayers, gifts and time, and we thank God for each of our supporters. We could not carry out this work without you.
We are committed to protecting your privacy, promise to respect your personal information and do all we can to keep it safe. We aim to be clear about how we obtain your details and only process them in ways we believe you would reasonably expect. This includes not selling or sharing personal details with third parties for the purposes of their marketing.
We always aim to communicate with you respectfully, effectively and efficiently. We are legally obliged to use your information in line with the law concerning the protection of personal information included in the General Data Protection Regulation (GDPR) 2018.
Our forms give clear choices and we include information on how to change your communication preferences whenever we contact you. This helps us send you news of our work only if you have explicitly stated you are happy for us to do so in ways that are most convenient to you (email, phone, post).
If you don’t want to hear from us, please let us know by emailing firstname.lastname@example.org
How do we collect information about you?
We collect information in the following ways:
When you give it to us DIRECTLY, Actively Opting -in, including:
When you contact 316 to make a donation, register to receive news about our work, sign up to 316’s online content, or you telephone, email, write to or text 316, engage with 316 via social media channels, sign up for one of our events, register as a partnered group or order our resources online.
When you attend a meeting or an event, fill out a questionnaire, or have a conversation with us and provide us with information about yourself.
When you give it to us INDIRECTLY
For example, your information may be shared with us by independent groups and organisations.
When other organisations have permission to share or it is available PUBLICLY
The information we get from other organisations may depend on your privacy settings or the responses and permissions you give, so you should check them regularly.
This information comes from the following sources:
Depending on your settings or the privacy policies for social media and messaging services like Facebook, WhatsApp or Twitter, we might have permission to access information from those sources. We will not add this information to your personal details.
Other information that is available publicly
This may include information found in publicly available sources such as Companies House, LinkedIn, the Charity Commission, Companies House, grant-making trusts and Government websites, biographical directories and information that has been published in reputable media.
When we collect information as you use our website:
Like most websites, we use ‘cookies’ to help us make our site, and the way you use it, better. Cookies are small text files that sites transfer to your device (computer, phone or tablet) and make interacting with a website faster and easier – for example, by automatically filling in your name and address in text fields.316 may store information about you and your activity in cookies. If you want to delete any cookies that are already on your computer, please refer to the instructions for your file management software to locate the file or directory that stores cookies. If you wish to restrict or block web browser cookies that are set on your device, you can do this through your browser settings; the Help function within your browser should tell you how. Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of desktop browsers.
What personal information we might collect from you
If you contact us or order our resources we will usually collect your name and contact details (including postal address, email, telephone numbers, along with your preferences as to which of these we should use to contact you in the future).
We do not collect or store your financial information. All donations or purchases are completed via PayPal. PayPal will handle your information securely and in accordance with Payment Card Industry Standards. Your details are only used to complete the transaction requested; we do not store your debit or credit card details.
How do we use this information?
The information we gather helps us to send you what you want when you want it, to fulfil orders for resources, and send you updates and information about our work. It also helps us to shape our fundraising activities to ensure that our communication is relevant and timely and provides you with a good experience of supporting 316
We will use your personal information to:
Provide you with the information, resources or services you have requested. Keep you up to date with the work you are supporting and to ask for financial and non-financial support. Ensure we know how you prefer to be contacted.
Keep a record of your correspondence, donations history, questions you have asked us, or comments or complaints you have made. Understand how we can improve your supporter experience based on your interests and interaction with us. Understand how we can improve our services, and the resources or information we send out. Contact you in your capacity as a representative of an organisation such as a church, school, business or charitable trust. If you make a substantial gift to our work, we may contact you to thank you and to discuss how you might want to develop your interest in our work. This would include having a discussion with you about the methods of contact most suitable for you.
We do not sell or share personal details to third parties for the purposes of their marketing.
Legal bases for processing your data:
From May 2018, we will process any new supporters’ data based on the consent you have given us.
Legitimate interest for existing supporters
If you are an existing supporter we will use your support for us over the previous three-year period as a legitimate interest reason to continue sending you the communications you receive from us. If you have previously asked us not to contact you, we will continue to respect your wishes.
Legitimate interest for potential supporters
We would use any information we gather to help us plan an appropriate approach, such as a meeting or an event invitation, where we could share further information about 316 and explore your interest and opportunities for support.
You can change or stop what you receive from us by following the instructions at the bottom of any postal communication, website or email, or you can contact us by e-mail at email@example.com
Protecting your personal information
The security of your information is very important to us. We ensure that there are appropriate controls and procedures in place to protect your personal details. For example, information you submit on a physical form or when filling out online forms is stored securely. We employ encryption (SSL website certificate) online. However, despite all the security and protection we put in place, the Internet cannot be guaranteed to be 100% secure. Therefore, you submit data at your own risk.
We undertake regular reviews of who have access to information we hold to ensure that your details are only accessible by appropriately trained and authorised staff. Your information may be passed to service providers that perform functions on our behalf, such as sending postal mail and email or analysing data.
If required, we may need to disclose your details to the police, regulatory bodies or legal advisors.
Due to the nature of servers and cloud-based storage all over the world, this may mean that, during the processing of your data, it leaves the European Economic Area (EEA). Although they may not be subject to the same data protection laws as in the UK, we will take steps to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information, you are agreeing to this potential transfer, storing or processing at a location outside the EEA.
We will only ever share your data in other circumstances if we have your explicit, informed and unambiguous consent.
Keeping your information up to date
When possible, we use publicly available sources to keep your records up to date and accurate. We also take appropriate measures to ensure that information is only kept for as long as is necessary and only for the purpose for which it was given. We will also only use it when regulations permit us to do so. However, we would really appreciate it if you let us know if your contact or personal details change, as this gives us consent to use the updated information and continue to communicate with you.
How long we will keep your information for:
We will hold your personal information on our systems for as long as is necessary to carry out the activity relevant to your interaction with us. If you ask us to cease communications with you, we will keep a record of your contact details and appropriate information to enable us to comply with your request. Disposal of personal data will be conducted according to correct practice and procedures.
Right of access
If you want to access your information you should make the request in writing to: Data Protection, Threesixteen Limited, 14 Camelot Way, Cardiff. CF14 9AN.
If you have any questions, please contact 316.
Changes to this notice
We may change this Privacy Notice from time to time. If we make any significant changes in the way we treat your personal information, we will make this clear on the 316 website and/or by contacting you directly.
DONATE TO 316 – WWW.THREESIXTEEN.CO.UK/DONATE